Quality

Superior Water Quality

In the 130 years we’ve served our communities, state or federal officials have NEVER issued us a water quality violation, otherwise referred to as a notice of violation (NOV).

Invested in Infrastructure 

Tennessee American Water employees are passionate about their work and bring decades of experience to our local water operations.
 Over $100 million invested in water system over past five years

​Customer Service

​Local employees provide local solutions. Tennessee American Water’s years of experience and knowledge of a community’s infrastructure are strengths, whether they are customers in a small community like Whitwell or a larger one like Chattanooga. Local employees handle customer service activities including meter reading, water main breaks and water service activations and disconnections. Our customers never need to think about water because we are always thinking about it on their behalf.
​With a 24-hour national call center, customers can contact us regarding emergencies any time of day or night and any day of the year. Our local response teams respond to emergencies and dispatch service requests sent directly to employee trucks for highly efficient customer service.
​We have an environmental grant program for ongoing programs which support watershed protection.
We partner with law enforcement, pharmacies and drug prevention organizations for drug take back. ​

Investments in Infrastructure

We assure reliable, quality water is always there when you need it Replacing pipes, hydrants, meters, and structures whenever needed.
Established track record of successfully managing large capital investment projects in order to continually provide reliable service to the communities we serve​.
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As utility infrastructure ages beyond its service life, Tennessee American Water’s industry expertise and ability to obtain and manage capital dollars allows us to be both a partner and a solution in creating a sustainable infrastructure replacement program.
Proactively planning for infrastructure replacements is less expensive and significantly less disruptive to customers than addressing water system disruptions on a reactionary basis. Studies indicate that scheduled or proactive replacement of infrastructure is ten times less expensive than unscheduled replacements.
We earned the EPA Director’s Award for Water Treatment for the past 19 years. Click here to learn more. ​